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‎02-08-2020 02:36 AM - edited ‎02-08-2020 02:51 AM

HP Recommended
Product: Deskjet 3762

I reset my printer because I don't remember the password of the ews but after resetting the printer the WiFi was disconnected which now I can no longer connect and it gives me an error. so much is that the password remains there and I can not reset it. I await an answer for both problems. thank you😉

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2 REPLIES 2

‎02-08-2020 05:12 AM

HP Recommended

@marci44 

Hello,

Please update the firmware of the printer.


If the issue persists, I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here.
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-08-2020 05:55 AM

HP Recommended

thanks I'll try 

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