• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-02-2024 06:21 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a new router and I'm trying to setup my HP Envy 6000 printer. The printer was detected and setup fine with the previous router but for some reason it is reported as 'offline' when I try and set ot up on the new router. I am using a Microsoft Surface device running on Windows 11. I followed the instructions and restarted the printer and the router but same thing happens. I'd appreciate if someone can give me a hand with this as its becoming very frustrating. Thanks.

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2024 09:45 PM

HP Recommended

I've resolved this issue. I was pressing the wrong button to reset the printer's wifi settings. At the back of the printer there are 2 buttons, a rectangle one and a small round one. To reset the printer's wifi settings press the small round button.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-02-2024 06:29 PM

HP Recommended

You will likely need to return the device to initial wireless setup mode. There is an article in the Knowledge base that I wrote with links to help you.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎02-02-2024 09:45 PM

HP Recommended

I've resolved this issue. I was pressing the wrong button to reset the printer's wifi settings. At the back of the printer there are 2 buttons, a rectangle one and a small round one. To reset the printer's wifi settings press the small round button.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.