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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- printer offline

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08-09-2026 02:50 PM
I have a LJ Pro M404n printer. It's been installed and operating normally for several yrs. But somehow it's now offline and I cannot get it to work. The power cord is plugged in. The cored from printer to Harddrive is plugged in. But it won't print.
It will print a test page, but nothing else. I've tried from a browser and Acrobat. As well as via Windows scan/fax and HP app.
Should I uninstall it and reinstall? I tried to figure out how to do this but couldn't.
Is there something else I should try to get it to work?
08-09-2026 10:05 PM
Download the most current drivers from HP Support and install them. There have been several Windows updates lately that have caused issues with printing.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.