printer only prints in black

Henia1 · ‎08-16-2026

I have a HP Smart tank 7600 series installed on new Dell computer using Windows 11. It works fine after installing on the new computer, then suddenly quit printing in color. I can print in color from other computers but not the new Dell? The printer preferences indicate color is chosen. How can I get it to print in color

Repairatrooper · ‎08-16-2026

1. First make sure you have a proper HP driver installed and not a Microsoft IPP or Class driver installed.

On your PC go to the control panel app
Right click on Devices and Printers and select "open"
Right click on the icon for your printer and select "printer properties"
Click on the "advanced tab", and check the name of the driver. If it is one of the drivers mentioned above, delete the printer, download the current install package from support.hp.com and reinstall.
2. If you do have the proper HP driver installed do this:

On your PC go to the control panel app
Right click on Devices and Printers and select "open"
Right click on the icon for your printer and select "printer properties"
Click on the "device settings" tab and scroll down until you see "device type" and change to color.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question