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‎08-14-2021 06:34 AM - last edited on ‎08-14-2021 08:50 AM by Retired

HP Recommended
Product: HP Office jet pro 9015e

just started setup of brand new hp office jet pro 9015e printer.  On screen is q code to scan and download hp smart.  It is asking for a PRINTER password.  Ive never had a password for this printer thought maybe it was asking for the wifi password, entered it and get the message incorrect printer password?  How is there a password on this printer or how do I create one?

 

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1 person had the same question
1 REPLY 1

‎08-20-2021 09:05 AM - edited ‎08-20-2021 09:05 AM

HP Recommended

Hi @connie58,

 

I'd like to help!

 

Could you share an image of the screen requesting the password?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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