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‎10-29-2020 04:21 AM

HP Recommended
Product: envoy 4520
Operating System: Microsoft Windows 10 (64-bit)

My printer has stopped working and in am getting a "status unavailable" message. any suggestions?

Category:
3 REPLIES 3

‎11-01-2020 09:38 AM

HP Recommended

@mjh5

 

Welcome to the HP Support Community.

 

Let's reset the network settings on the Printer: 

 

Go to the setup menu>Tools>Restore Factory Defaults

 

Once done, connect the Printer back to the Wi-Fi: 1. From the printer control panel, touch ( Wireless ). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎11-01-2020 03:17 PM

HP Recommended

Betty,

 

Thank you very much for getting back to me.

 

Doing this solved my problem:

c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old

 

Don't know why, but it did.

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‎11-03-2020 02:53 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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