printer/scanner won't work after update

[mwitte727]

My printer WILL NOT let me do anything after using a troubleshooting wizard and trying to download the driver and software. It gives me Error 5 which says only an administrator can update those things, of which I am, because it is a home laptop and it says I am the administrator. I cannot find one single phone number to talk to a human being and I have gone through every troubleshooting option available, which directs me back to my original problem - "not the administrator". I am beyond frustrated at this point.

[TEJ1602]

@mwitte727, Welcome to HP Support Community!

I will help you resolve the issue, also I shall help you with the contact to reach the phone support if necessary-

• Go to your Start menu and under the 'search programs and files' box type CMD.
• CMD will populate as a search option above, just right click on it and 'run as administrator'.
• Once CMD (Command Prompt) opens, type net user administrator /active: yes and hit enter.
• Next, close CMD and restart your computer.
• When your computer comes on log into the new account that should show. It will be called the Administrator and will not have a password on it.
• If your computer automatically logs into your account after the restart then go to your start menu and click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.
• Under the Administrator account, install the printer software.
• Test the printer.
• To turn off the Admin account start back at step 1 and type in net user administrator /active:no.

If you are still having this issue, it may be the User Profile. Create a new User and try installing the printer on that Account.

• Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
• Click Manage another account.
• Click Create a new account.
• Install the printer on that account.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mwitte727]

Neither of those options worked unfortunately. When I created and ued a new user account the same error occurred after I downloaded and attempted to install the driver and software and I was never able to get it to accept Administrator mode when I entered it into the command prompt

[TEJ1602]

@mwitte727

Reset the computer and try configuring the printer. Refer to the document Resetting Your Computer (Windows 10) for help.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!