-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- printer set up unsuccessful despite 123.hp.com

Create an account on the HP Community to personalize your profile and ask a question
09-21-2024 05:35 AM
Hi @EMLowe60,
Welcome to the HP Support Community.
I understand that you are facing connectivity issues. I’d like to help!
Make sure, your printer and your device are on the same network as 2.4GHZ only.
Do you get an error message when trying to connect to the Wi-Fi?
Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?
Is this the first time you setting up your printer?
Meanwhile, you may refer to this document Restore Wi-Fi setup mode on your HP printer and see if that helps.
Update the firmware. Click here
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee