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Locked

‎09-19-2024 11:31 AM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

unable to set up wi-fi printer despite following instructions

Category:
1 REPLY 1

‎09-21-2024 05:35 AM

HP Recommended

Hi @EMLowe60,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Do you get an error message when trying to connect to the Wi-Fi?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

Is this the first time you setting up your printer?

 

Meanwhile, you may refer to this document Restore Wi-Fi setup mode on your HP printer and see if that helps. 

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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