Solved: printer setup incomplete - HP Support Community

WAKKA1 · ‎08-22-2025

"printer setup incomplete."

Cannot reinstall because I subscribe to printer cartridge supply.

Kuroi_Kenshi · ‎08-25-2025

Hi @WAKKA1,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding the "printer setup incomplete" issue!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Compatibility: Ensure that your printer is compatible with Windows 11. Although Windows 11 isn't explicitly listed, your printer should typically work with updates provided by HP.

Use Genuine HP Cartridges: Your subscription to HP cartridge supply should ensure that you are using genuine cartridges. Make sure none of the cartridges are empty or improperly installed.

Reinstall Printer Driver and Software:

Remove Existing Drivers: Open "Settings" on Windows 11, go to "Devices," and remove the Officejet Pro 8620 from the list of printers.
Download Latest Drivers:Visit the HP Support Website and search for your printer model to download compatible drivers and software for Windows 11.
Reinstall: Run the downloaded software and follow the on-screen instructions to reinstall your printer. Make sure the printer is connected properly throughout the installation process.

Check Wireless Settings:

Ensure your printer is connected to the same network as your computer via wireless or Ethernet.
Use the printer's control panel to access wireless settings and troubleshoot connection issues.

Printer Connectivity: Verify that your printer's connectivity settings match your network configuration (USB, WLAN).

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Kuroi_Kenshi · ‎08-25-2025

Hi @WAKKA1,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding the "printer setup incomplete" issue!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Compatibility: Ensure that your printer is compatible with Windows 11. Although Windows 11 isn't explicitly listed, your printer should typically work with updates provided by HP.

Use Genuine HP Cartridges: Your subscription to HP cartridge supply should ensure that you are using genuine cartridges. Make sure none of the cartridges are empty or improperly installed.

Reinstall Printer Driver and Software:

Remove Existing Drivers: Open "Settings" on Windows 11, go to "Devices," and remove the Officejet Pro 8620 from the list of printers.
Download Latest Drivers:Visit the HP Support Website and search for your printer model to download compatible drivers and software for Windows 11.
Reinstall: Run the downloaded software and follow the on-screen instructions to reinstall your printer. Make sure the printer is connected properly throughout the installation process.

Check Wireless Settings:

Ensure your printer is connected to the same network as your computer via wireless or Ethernet.
Use the printer's control panel to access wireless settings and troubleshoot connection issues.

Printer Connectivity: Verify that your printer's connectivity settings match your network configuration (USB, WLAN).

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

WAKKA1 · ‎08-25-2025

Thank you.

Worked!

Cheers

Kuroi_Kenshi · ‎08-27-2025

Hi @WAKKA1,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance!

If you need anything else, I'm all ears (or rather, all text). Just let me know!

You're awesome, and I'm honored to have been your go-to guide today!

Stay fantastic, and have an amazing day ahead!

Best Regards,

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

printer setup incomplete

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