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‎10-25-2025 07:13 AM

HP Recommended

HP Smart App does not see my printer. It is plugged in via USB. See Figure 1. The Settings in my computer shows the Printer IS connected to the computer> see Figure 2. It keeps asking me to turn on Bluetooth. As you can see in Figure 3, I do not have Bluetooth. I is also asking I connect it via Wi-Fi. But Figure 4 shows you that I do not have Wi-Fi either. All I have is Ethernet for internet.Figure 1Figure 1Figure 2Figure 2Figure 3Figure 3Figure 4Figure 4

1 REPLY 1

‎10-27-2025 01:59 AM

HP Recommended

Hi @NyStarfire 

Restart your printer, turn it OFF for 2 minutes, then turn back ON, then follow steps from the next video:

>> https://www.youtube.com/watch?v=C_GkaSiQr_s

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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