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Solved!

printer software will not install

HP Recommended
officejet 8620
Microsoft Windows 10 (64-bit)

HELP!  The HP printer software stopped working last week!  It may have been following a Windows 10 update (suspected).  I cannot get the software to reinstall.  I have spent 5 hours running every diagnostic and troubleshooting tool I can find.  I went completely through the "Troubleshooting HP printer software installation" tool, but it did not help.

I am having the same problem as this guy posted about. I tired his solution, regedit etc, but still having the same problem.

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-software-will-not-install/m-p/7...

 

Basically I get to the Network Printer Installation Screen and after 5-10 minutes of the green bar scrolling I get the "Unsuccessful Network Installation" screen.  I can print to the printer from my phone and from the printer webpage via this laptop.  But I cannot get the HP software to reinstall (which had been working for 9 months...) and thus cannot directly print from the laptop.

 

Please help!  For homeschooling and work from home (covid...) I have to be able to access this printer.  Thanks in advance!

5 REPLIES 5
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HP Support Agent
HP Support Agent
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@woodrow950

 

Welcome to the HP Support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and run HP full feature driver

Click here to download the driver.

 

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Thank you!  I will try this tonight and let you know how it goes!

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@woodrow950

 

You can try these steps at your leisure and let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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Hi SandyTechy20,

I went through the steps you suggested (thank you by the way).  Unfortunately I was not successful.  When I tried to remove the driver from the Printer Server Properties window, I got an error "Driver HP OfficeJet Pro 8620 was removed.  Failed to remove package hpvyt13.inf"

After the restart, I attempted to reinstall the HP printer software, following the link you provided.  This resulted in the same problem - "Installing Network Printer" window with green bar for about 10-minutes, this is followed by "unsuccessful network installation".  (see attached pics).

 

I did not re-run the downloadable troubleshh

 

Could you continue to look into this for me?  

I agree with the idea that the software/ printer is not being completely uninstalled and leaving a remnant somewhere.

 

Looking forward to seeing what you come up with!  Thanks!!

 

 

Screenshot 2020-10-10 203830.jpgScreenshot 2020-10-10 205032.jpgScreenshot 2020-10-10 205007.jpgScreenshot 2020-10-10 205320.jpg

 

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HP Support Agent
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Try using the HP Smart App: https://support.hp.com/in-en/document/c04675142.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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