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Locked

‎03-26-2020 04:15 PM

HP Recommended
Product: ENVY 7830

During a firmwareupdate the proces stopped and now nothing happens further. In the display 4 of the 7 progress points are on.

On-Off button is ON, but doesn't react. Power off and On start from point 0 until 4 and then stops.

What to do?

 

Tags (1)
4 people had the same question
1 REPLY 1

‎03-29-2020 09:41 AM

HP Recommended

Hi @JSWI

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "printer does not respond" issue. 

 

 Let's try a power reset on the printer-

 

Reset the product

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  1. Unplug the power cord from the wall outlet.
  2. Wait at least 60 seconds.
  3. Plug the power cord back into the wall outlet.
  4. Reconnect the power cord to the printer.
  5. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

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