printer stuck on loading screen

[ceglas2]

My printer is stuck in the loading screen from start up. No matter how many times I unplug the printer it is stuck on the first circle. Please help. There is no way to get to the homescreen or for a computer to recognize the printer via USB.

[Nal_NR]

Hi @ceglas2,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I see you are experiencing issues with the HP ENVY Photo 7155 All-In-One Printer is stuck on the initialization screen. Check if you can bypass this to access the home screen of the printer.

If yes, let us try this: Go to Setup > Tools > Restore to factory defaults

Note: You will have to reconnect the printer to the wireless network after the reset

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check for any jams inside the printer and make sure the carriage is moving freely.

I have a few recommendations 

• Remove the ink cartridges from the printer. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip. Wait at least 60 seconds. Plug the power cord back into the wall outlet..

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.