printer suddenly stopped working

[lanidar]

HP Pavillion p6000 series ( p6620f) running Win 10 64-bit with OfficeJet Pro 8710 printer in wireless mode. All drivers up-to-date as far as I am aware.

As of April 19, PM, my desktop stopped recognizing my HP OfficeJet Pro 8710 as a printer. It auto-set my default to another household printer, and I am unable to restore it using updated drivers. I've tried a complete reinstall of the software. The printer itself shows ready on the website, but I can't communicate between my HP Pavillion p6000 series and the printer. Everything was fine yesterday morning, then yesterday evening -- poof -- no more printing. My desktop continues to recognize the printer as a fax, which I don't even use, but not a printer.

I'd rather not go back to using this as a cabled printer. Solutions?

ETA: I've been unable to install an updated driver, with installation repeatedly failing. I get the following error message:

HP OfficeJet Pro 8710

Printer Update feature has been disabled!

Contact your administrator or the person who set up the printer.

I'm the admin and I didn't do anything!

[Riddle_Decipher · Accepted solution]

@lanidar

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand there's an error on the printer, and it no longer works as it should,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reset the printer to resolve this issue?

While you respond to that, here's what we need to start with:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, we may need to perform a semi-full reset on the printer as the last resort to resolve this message-"Printer Update feature has been disabled",

And to help you out, I'm sending out a Private message with the information you need

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical)

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[lanidar]

While I appreciate the response and am retaining the instructions in case of future need, I actually managed to fix the problem by another means.

It appears there were 2 items that affected my print capability, but I'm not sure which was the chicken and which the egg:

• recent HP printer software update -- when I went in to download the full update and attempted to install it, it hung repeatedly on the printer ink offer (which I didn't and don't want) and wouldn't let me return to a previous screen and exit the installation normally -- please fix this so people don't have to deal with the ink question!
• I just became aware that "normal" shutdown in Windows 10 doesn't really shut everything down, so a flaky kernel status may persist -- I did a hot "restart" instead, which resets the kernel

After a combination of repeated install attempts and restart, plus turning the printer on and off several times and reconnecting it to my home wireless, I regained print function. However, there seems no way to tell which of these things actually did the trick. Nor is there an obvious reason why the system worked fine in the early part of one day and suddenly stopped working later that same day.

I'm not satisfied with either HP's or Microsoft's diagnostic features in this case. And I'm really unhappy about the printer ink offer that interfered with software update.

I do thank Riddle_Decipher for providing reasonable instructions. I may yet need them! However, since I didn't use them this time, I can't "accept" the solution.

[Riddle_Decipher]

@lanidar

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

Thanks for taking the time to let the community know about the solution.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for our efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂