• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-02-2019 08:42 AM

HP Recommended
Product: Deskjet 3720
Operating System: macOS 10.14 Mojave

hello y'all 

I've replace my black in cartridge on my desk jet 3720 and don't have a clear print anymore. I need to adjust the printheads. On the printer's website I found out that I should use the printer utility which I should find my program folder. But I can't find it. I remember that I adjusted the printhead before (some 16 months ago) on my older mac (OS el Capitan). Now I can't find the utility anywhere. Not even on my old mac. There are no drives or utilities for mac os on the hp website for this printer.

 

I deinstalled the printer and reinstalled it. If checked for the latest firmware.

 

Any suggestions?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2019 10:41 AM

HP Recommended

Hi,

From System Preferences select Printers & Scanners, double click your printer name and select Printer Options, from there open the utility tab and open th HP Utility, there you may clean pr align the print cartridges.

 

If you cannot locate a such, look for an HP Smart option under your Applications folder too, from there select Printer Settings and open the Printer Toolbox.

 

If you cannot locate any of the options above, install the latest essential software using HP Easy Start which will add the HP Utility to your Applications folder:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-02-2019 10:41 AM

HP Recommended

Hi,

From System Preferences select Printers & Scanners, double click your printer name and select Printer Options, from there open the utility tab and open th HP Utility, there you may clean pr align the print cartridges.

 

If you cannot locate a such, look for an HP Smart option under your Applications folder too, from there select Printer Settings and open the Printer Toolbox.

 

If you cannot locate any of the options above, install the latest essential software using HP Easy Start which will add the HP Utility to your Applications folder:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-02-2019 12:17 PM

HP Recommended

Thank you son much!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.