printer wont connect to network

[Jons11]

My printer won't connect to my network and the app setup is crap and won't work from a phone, tablet, or even my laptop. Thoughts?

[Jerry_57]

Hi @Jons11,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear about the issues you're facing with connecting your printer to the network. Here are a few steps to help troubleshoot and potentially resolve the problem:
 

Check Network Configuration:
 

• Ensure your printer is within the range of your Wi-Fi network.
• Make sure your network password is correct, and the Wi-Fi is functioning properly.

Printer Restart:
 

• Turn off your printer, unplug it, and wait for a minute before plugging it back in and turning it on.

Wi-Fi Router Restart:
 

• Restart your router to refresh network connections and resolve minor connectivity issues.

Printer Settings:
 

• Navigate to the wireless setup menu on the printer's display panel and follow the prompts to reconnect it to the Wi-Fi network. Ensure that the correct network is selected.

Software and Driver Updates:
 

• Check if your printer firmware or drivers need updating. Visit the Official HP® Support for the latest software updates for your printer model.

HP App:
 

• If you're using the HP app HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site for setup, ensure it’s updated to the latest version. Try reinstalling the app if it's not functioning correctly.

Troubleshoot with HP Support Assistant:
 

• Use the HP Support Assistant on your computer for automatic troubleshooting. You can download it from HP if it's not already installed.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support