printer wont print color even after new driver

[jenkay]

Getting a Function address caused a protection fault code 0xe06d7363 error. Printer will print color itself but not from laptop. Removed driver and loaded new driver, it printed in color then as soon as I use printer properties to try and print best quality it will only print black and white.

[ShlomiL]

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

Shlomi

[jenkay]

I did as you suggested  with no resolution.  I had reset my computer prior to the error which then would let me print as long as I didn't change any settings.  Now I'm getting faded horizonal bands or it will print one inch then stop. Ink cartriges show low but didn't not say to replace yet.  I did replace color and now will print entire page but still has bands.  This is really impacting my business.  I've waisted so much high end paper, insta ink prints and time. Is this a problem with my laptop or is it a printer/driver issue?  Please Help!!!