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jenkay
Level 1
3 1 0 0
Message 1 of 2
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Flag Post

printer wont print color even after new driver

‎10-07-2020 02:17 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Getting a Function address caused a protection fault code 0xe06d7363 error. Printer will print color itself but not from laptop. Removed driver and loaded new driver, it printed in color then as soon as I use printer properties to try and print best quality it will only print black and white.

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ShlomiL
Level 17
Level 17
29,421 29,142 5,050 11,539
Message 2 of 2
Flag Post

‎10-07-2020 10:46 PM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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