printer wont work, serial number is not recognised so cant contact support for help. any suggestions

[JONDVINYL1]

new printer, drivers installed but will not work. took 3 hours to print out alignment page after device not being found. now will not print at all, tried contacting customer support but their site says the serial number is not valid so I cant get past the first page to contact them and the virtual assistant is beyond crap. any suggestions???

[Anand_Andy]

Hi @JONDVINYL1,

Welcome to the HP Support Community

I understand you are facing printing issue with your HP Deskjet 2333. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you able to make a copy?
• Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!