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‎11-24-2021 09:11 AM

HP Recommended
Product: envy 6032e
Operating System: Microsoft Windows 11

Ive just brought a new envy 6032e printer have Wi-fi connection to computer but have status as solid amber line and pritnter will not print!

Category:
1 REPLY 1

‎11-27-2021 07:48 AM

HP Recommended

@star165

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  I understand you are unable to print, to provide an accurate resolution, I need a few more details:

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • What are the troubleshooting steps you have tried so far?
  • Could you share the picture of the Wi-Fi light status on the Printer?

While you respond to that, let's try these steps: 

  • On the back of the printer, press and hold the Wireless button for at least three seconds, this will restore the printer to the original network settings.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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