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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
hp OfficeJet pro 8720
macOS 10.14 Mojave

One or more components of the HP printing software are corrupted or missing. The print job cannot be completed. To fix this situation, HP recommends reinstalling the print driver software.

1 REPLY 1
HP Recommended

Man, many, people are seeing the same problem. HP and Apple are not playing well with each other right now.

You can find the "HPPrinterDrivers5.1.dmg" on the HP web site. Your MacOS will tell you that it does not have a valid certificate. If you install it anyway, your MacOS will tell you that it is malware and will offer to send a report to Apple on your behalf.

Keep complaining. This squeaky wheel needs a LOT more grease.

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