printer

[monae464]

the printer conect

[VikramTheGreat]

Hi @monae464,

Welcome to the HP Support Community.

Thank you for reaching out. I'll be happy to help.
 

To better understand the issue, could you please elaborate on what you mean by "the printer connect"?
 

A few details will help us narrow down the cause and provide the most appropriate solution:

• What is the exact HP printer model?
• What device are you trying to connect the printer to?
  • Windows PC
  • Mac
  • Android phone
  • iPhone/iPad
• Are you trying to connect the printer via:
  • Wi-Fi
  • USB cable
  • Ethernet
  • Wi-Fi Direct
• Is this the first-time setup, or was the printer previously connected and has now stopped connecting?
• What exactly happens when you try to connect?
  • Does the printer not appear during setup?
  • Does it fail to connect to the Wi-Fi network?
  • Do you receive an error message? If so, what is the exact message?
• Is the printer connected to the same network as your computer or mobile device?
• Have there been any recent changes, such as a new router, a changed Wi-Fi password, or a different internet provider?
   

If possible, please also let us know:

• Whether the Wireless light on the printer is solid, blinking, or off.
• Whether you're using the HP app/HP Smart or your operating system's built-in printer setup.
• If you see any error messages or codes, a photo or screenshot would be very helpful.

Once we have these details, we'll be able to identify where the connection process is failing and guide you with the most appropriate troubleshooting steps. We look forward to your update.