• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-10-2021 10:12 AM

HP Recommended
Product: HP Envy 6052
Operating System: Microsoft Windows 10 (64-bit)

On my HP support Assistant they have all my old printers still on the list and don't show how to get rid of them can you help I have already took them off my computer

Category:
2 REPLIES 2

‎07-10-2021 08:23 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Refer to this example on how to uninstall the old printers (skip the reinstall part).

https://www.youtube.com/watch?v=UlasAOAgL_0

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
How to Uninstall Download & Reinstall a Printer software
How to Uninstall Download & Reinstall a Printer software
youtube.com/watch?v=UlasAOAgL_0
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to Uninstall, Download & Reinstall the printer software. This is applicable to all printers. This is needed at times because of an OS update, printer offline, printer not functioning as ...
Was this reply helpful? Yes No

‎07-11-2021 07:20 PM

HP Recommended

I have already done that but the HP support assistant still has it on system. Thanks

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.