printhead missing

[mandy7709]

i]my printer says printhead missing how can i fix this?

[Kuroi_Kenshi]

Hi @mandy7709,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Printhead Installation

1. Turn on the printer and wait until it is idle and silent.
2. Open the printer's access door to the printheads and cartridges.
3. Inspect the printhead to ensure it is properly installed and seated.
4. If the printhead appears to be incorrectly installed, reinstall the printhead:
   • Lift the latch that holds the printhead.
   • Remove the printhead carefully.
   • Reinsert the printhead into its correct position.
   • Lower the latch to secure the printhead.

Clean the Printhead Contacts

1. Turn off the printer and disconnect the power cord.
2. Open the printhead access door and remove the printhead.
3. Inspect the copper-colored contacts on the printhead and inside the printer. Make sure there is no ink residue, dust, or debris.
4. Clean the contacts using a lint-free cloth and distilled water. Avoid using alcohol or any other cleaning agents.
5. Dry the contacts gently with a dry lint-free cloth.
6. Reinstall the printhead and close the access door.

Reset the Printer

1. Reconnect the power cord and turn on the printer.
2. Wait until the printer is idle and silent before proceeding.

Update Printer Firmware

1. Ensure the printer is connected to the internet and your computer.
2. Go to HP Customer Support and search for "HP Officejet Pro 8610".
3. Download and install any firmware updates available for your printer model.

Replace the Printhead

If the error persists, you may need to replace the printhead:

1. Purchase a replacement printhead compatible with your printer model.
2. Follow the instructions that came with the new printhead to install it correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,