printheads

[50jcrc04]

I install the printheads (I hear the click).  As I close the blue cover, the printheads fall out.

[Kuroi_Kenshi]

Hi @50jcrc04,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[50jcrc04]

My printer is a Smart Tank 5101

[Kuroi_Kenshi]

Hi,

Thank you for the response.

Try these steps:

Ensure Proper Alignment:

• When you insert the printheads, make sure they are properly aligned and seated in their respective slots. The printhead should click into place firmly.

Inspect for Any Obstructions:

• Check the printhead slots and surrounding areas for any obstructions or debris that might prevent the printheads from seating correctly.

Firmly Secure the Printhead Cover:

• After inserting the printheads, ensure the blue latch or printhead cover is fully closed and secured. Any partially closed latch can cause the printheads to dislodge.

Validate Printhead Integrity:

• Inspect the printheads for any physical damage or incorrect installation. Ensure the electric contacts are clean and face inward.

Press the Blue Latch:

• Ensure you press the blue latch firmly until it locks the printheads in place. Sometimes, a gentle additional press might be necessary to ensure it clicks and locks correctly.

Recheck Installation Instructions:

• Refer to the printer's setup guide to ensure you’re following the recommended procedures for installing the printheads. Sometimes, the correct order and method are crucial for successful installation.

I hope this helps.

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Best regards,

[ferRX]

https://www.youtube.com/watch?v=9c7iTQaLapE&ab_channel=ThePrinterGuy