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‎09-14-2025 08:55 AM

HP Recommended
Operating System: macOS 15.0 Sequoia

I have an HP desk jet 4155e printer. The printer is updated, I performed the align printhead, and I have performed the regular and deep clean on the ink cartridges. I can run my finger across the ink cartridges and have ink on my fingers, but the printer is only printing blank sheets. There is no ink anywhere on the page. What can I do to resolve this issue?

3 REPLIES 3

‎09-16-2025 04:34 AM

HP Recommended

Hi @Lauren223 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
How to reset the printing system in macOS | HP Support
How to reset the printing system in macOS | HP Support
youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSu...
This video is updated https://youtu.be/ifpwzokW-Qo If you are experiencing 'Printer Offline' or 'Printer Not Responding' error messages on your Mac, follow the steps in this video to reset the printing system and resolve these common printing problems. We'll show you how to fix the problem by ...
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‎09-27-2025 07:36 PM

HP Recommended

This did not help. Only blank pages printing from phone or computer.

1 person found this reply helpful
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‎09-28-2025 04:55 AM

HP Recommended

Hi @Lauren223 

Ok, if that doesn´t work then print a Status Report using the buttons on the printer front panel.

 

1. Follow steps from the next video:

 

2.  Check the printed page and that should look like the next one:

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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