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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
yazfaz
Level 1
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Message 1 of 4
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printing stops

HP Recommended
Deskjet 2620
Microsoft Windows 10 (32-bit)

 

          if possible, i prefer german answers

 

printer is Deskjet 2620  working with Wifi    whith 90% Ink  (B&W + Collor)   bougt in november 2020  regular ink (NO instat ink)

 

03-01:  printing stops after some lines or the 1page     then the inkdisplay shows empty ink
after turning printer off and on again   or replace ink the   same as before : ink shows fully ink    printing stops after 1 page    ink empty


some days aggo (02-27) i have printed 17 pages   after 2 days(03-01) the problem appeared

 

migt be anny problem in matter of instant ink  ( i have regular ink)

 

woul it help to go to factory settings (what about firmware in this case) and setup the printer new (incl. driver)

Have enybody some solution

yazfaz

 
yazfaz
3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@yazfaz

 

Welcome to the HP support community.

 

Did you make a copy and check if that prints fine?

Meanwhile, try the steps mentioned in this HP document to fix the issue:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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yazfaz
Author
Level 1
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Message 3 of 4
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thanks sandy 

 

but this dont help at all becaus its a SPECIAL problem

problem is: ink is 90%   after some lines the inkdisplay shows 0%

 

printing stops after some lines or the 1page     then the inkdisplay shows empty ink
after turning printer off and on again   or replace ink the   same as before : ink shows fully ink    printing stops after 1 page    ink empty


some days aggo (02-27) i have printed 17 pages   after 2 days(03-01) the problem appeared

 

yazfaz
Reply
0 Kudos
sandytechy20
HP Support Agent
HP Support Agent
25,841 25,721 1,420 1,489
Message 4 of 4
Flag Post
HP Recommended

@yazfaz

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
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