printout ignoring layout/margin settings in word

[Gaye5]

I have hp envy 6455e...suddenly in printing windows docs printer not recognizing layout/margin settings

[Raj_05 · Accepted solution]

Hi @Gaye5,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing issues with your HP Envy 6455e printer not recognizing layout and margin settings when printing Word documents. Here are a few steps you can try to troubleshoot and resolve the issue.

Check Printer Settings:

• Make sure your printer driver is up to date. Sometimes outdated drivers can cause compatibility issues.
• Verify the printer settings through the control panel or printer preferences to ensure they match your document's layout and margin settings.

Adjust Document Settings:

• Open your Word document and go to the "Layout" tab.
• Check the margins set in your document. Sometimes, Word may override printer settings if specific margins are set in the document itself.
• Set the margins to "Normal" or adjust them manually to ensure they are within printable boundaries.

Print Preview:

• Before printing, use the Print Preview option in Word to see how your document will look when printed. This can help you identify if the margins are appearing correctly.
• Adjust settings such as paper size and orientation to match your printer's capabilities.

Print as PDF:

• As a workaround, you can try printing your document as a PDF first (using the "Save As" option in Word). Then, open the PDF file and print it using Adobe Reader or another PDF viewer that allows more control over printing settings.

Check Paper Size:

• Ensure that the paper size selected in both Word and the printer settings matches the actual paper loaded in the printer. Incorrect paper size settings can cause the printer to ignore margins.

Restart Printer and Computer:

• Sometimes, simply restarting both your printer and computer can resolve temporary communication issues between the devices.

Reset Printer Preferences:

• If none of the above steps work, you can try resetting the printer preferences to default settings. This can usually be done through the printer's control panel or its web interface (if available).

I hope this helps.

Take care and have a good day.

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Alden4

HP Support