problem with hp print and scan doctor slowly open

[george1971]

hi 

i  have  a  hp printer   (mfp  125nw)  the  printer   is  working perfect  but  when i   run the  the  hp printer  doctor

the software  open  after many  minutes what happen ?

thank you 

George

[sandytechy20 · Accepted solution]

@george1971

Welcome to HP support community.

Did you check if other applications on the computer working fine?

Meanwhile:

Delete print and scan doctor:

Delete the HP PSDR from your file location. so, right click on HP PSDR icon and select "open file location". Delete the HP PSDR folder to remove the program completely from your computer.

Download and install PSDR again:

Refer this HP document for the steps to use PSDR:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[george1971]

thank you 

the program   yesterday  working   opeb quicly

the  other program/sofware  is  working    perfectly

[sandytechy20]

@george1971

Good to know that issue is resolved.

Feel free to contact us in the future if you need nay assistance.

Cheers.

[george1971]

hi  the  problem bacome

after  months that i  m trying to  opne the  printer doctor

thank George

[sandytechy20]

@george1971

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[george1971]

thank you

the  problem is only with   the  hp doctor  program  open slowly.....

[Jeet_singh]

@george1971,

This looks like an issue with the application however, I would suggest you try to update the drivers either using Windows update or using HP support assistant. 

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to update the drivers for your computer from  HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest the next step would be to uninstall and reinstall HP Print and Scan Doctor.

I hope this should do the trick. Let me know if you need any further assistance. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[george1971]

hi thank for your reply 

i run window   Updates troubleshooter

and the  hp printer doctor  look  to open quicly

[Jeet_singh]

@george1971,

I'm glad to hear the issue has been taken care.

However, I would suggest you could keep the computer under observation and check how it performs.

If you come across any issues, please feel free to reach out to us and we'll be more than happy to help you.

That said, take care and have a great day!

Cheers 🙂