problem with ink cartridge

[Sri_hari]

Hi ,

I have a printer HP DeskJet 2545 all in one printer , I bought a new cartridge INK Advantage 678 black for the model 2545, however i get error message states incompatible cartridges when i print.

The printer bought in US and using in India.

The old cartridge is 61.

the drivers are available for HP DeskJet 2540 hence the model 678 is not supporting. Are there any drivers available for 2545 model or what is the possible way to make it work with the cartridge 678.

Thanks 

[asmita6658]

Hi @Sri_hari

The cartridges purchased in India will not work with the printer as the printer was purchased in a different country. We need to do a regional reset on the printer to resolve this issue. 

You may send a private message to the HP Facebook Team for a faster response or you may also check your private message. I have sent you a private message with the steps to reset the printer.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know.

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