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- HP Community
- Printers
- Printer Setup, Software & Drivers
- problem with not original toner cartridge

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12-16-2021 12:34 PM
I've sperimented problems with non original toner cartridge in the last months. It seems that an automatic firmware update has introduced a very useful check that prevents use of popular materials, now only VIP toner work... thanks HP....
In the end i've read in the web that i should find in the HP support site a firmware update to roll back this great improvement.
Why Should I ? I like so much to spend 100€ per cartridge....
Anyway it seems that this update is not reachable anywhere, ad least for my HP Laserjet Pro CP 1025 NW .
Anyone has suggestions about it ? thanks very much
12-23-2021 12:07 PM - edited 12-23-2021 12:08 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
HP cannot guarantee the functionality of non-HP ink toners. It may or may not work and can damage the printer too. This printer is enabled with dynamic security. It is intended to be used only with cartridges with an original HP chip. Cartridges using a non-HP chip might not work, and those that work today may not work in the future. Refilled or remanufactured supplies that still use an Original HP chip will continue to be accepted by the printer.
If you are using a refilled or remanufactured cartridge and wish to continue to do so, then you should check with your cartridge supplier whether the cartridge has an Original HP chip.
For more info, refer to - Dynamic Security Enabled Printers Kindly use HP ink toners to resolve this issue. You may visit Hp Store to order compatible ink toners.
Keep me posted for any other assistance.
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I am an HP Employee