problem with printhead event code 62.80.13

[Jason1103]

my printer will not copy and there is an error message: There is a problem with the printhead Event code 62.80. 13

[Hawks_Eye]

Hi @Jason1103 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how worrying it feels to see a printhead error with an event code and have the printer stop copying. Thank you for already checking and sharing the details—it helps narrow down the situation. 

Let’s go through a few steps that can help clear the printhead issue and bring your printer back to working order:

Power reset

• With the printer powered on, disconnect the power cord from the rear.
• Unplug from the wall outlet and wait at least 60 seconds.
• Plug directly into a wall outlet (avoid surge protectors) and reconnect to the printer.
• Turn the printer back on.

Reseat the printhead and cartridges

• Open the cartridge access door.
• Carefully remove all cartridges.
• If your model allows, lift the latch and remove the printhead assembly.
• Wipe the electrical contacts gently with a lint‑free cloth slightly moistened with distilled water.
• Allow to dry completely, then reseat the printhead and cartridges firmly until they click into place.

Run printhead cleaning from the control panel

• On the printer’s display, go to Setup → Printer Maintenance → Clean Printhead.
• Run the cleaning cycle and print a test page.
• Repeat up to two more times if needed.

Update firmware

• Connect the printer to your Windows computer via USB or Wi‑Fi.
• Download and install the latest firmware update utility for your printer from HP’s support page:
  https://support.hp.com/in-en/document/ish_2380050-2380247-16
• Run the utility to ensure the printer has the latest fixes.

Run Diagnose & Fix in HP App

• Open the HP App on your Windows computer.
• Select your printer → Printer Settings → Diagnose & Fix.
• This tool checks for printhead communication errors and applies automatic corrections.

With these steps, the printer should be able to clear the event code and resume normal operation. You’ve already shown great patience in troubleshooting, and following this sequence will help isolate whether the issue is with the printhead seating, cartridge contacts, or firmware.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye