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‎02-08-2025 04:48 PM

HP Recommended

The printer "thinks" I did not replace the ink cartridges that came in the print head replacement kit, but I did. How do I get the printer to proceed?

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3 REPLIES 3

‎02-08-2025 10:15 PM

HP Recommended

Printer model? Impossible to provide an answer without that.

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‎02-10-2025 10:41 AM

HP Recommended

Yeah, I should have included that.  Designjet t230.

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‎02-10-2025 11:06 AM

HP Recommended

I should also include the message I get at startup--"new, unused cartridges must be used for startup"

After replacing the cartridges with the ones included with  the kit, the printer started a printhead alignment. Why? i don't know. It told me to insert a sheet, and then printed a test sheet and said the printhead needed replacing. Of course, I already knew that. I replaced the printedhead, and got that message on startup.

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