product configuration

[USER2024170719]

I installed the printer and it gave me two messages regarding product configuration: 

1.  hp web services on your printer from the printer`s front panel or the printers web inter face.

2. an error occurred communicating with the printer.

[Irfan_06]

Hi @CNB9G4952K,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Error messages or Blinking lights (if any) on the unit.

- Is this the first time you are setting up the printer?

- How is the printer connected to the devices, USB or wireless?

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support