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HP Recommended
HP 1102w Laserjet
Microsoft Windows 10 (64-bit)

Getting a "Driver Unavailable" error despite having added the printer to my laptop and network.

Please advise to a solution.

Thanks

1 REPLY 1
HP Recommended

Hi! @Tprem55,  Welcome to the HP Support Community.

 

Don't worry I'd like to help you out. Please answer a few questions below in order to assist you better.

 

Did you make any changes to your printer?

 

Is the printer connected by a wired or wireless connection?

 

Have you connected the printer to a different PC? Does the issue still persist?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Let's continue with the troubleshooting now.

 

By not wasting much of your time. Please try few steps recommended below.

 

a.    Type “cmd” on the Start screen.

b.    Right-click on the printer full feature software and select “Run as administrator”.

c.     On the Command prompt type in the command “Bcdedit.exe /set nointegritychecks ON” without the quotes.

This will disable the Digital Signature.

 

Uninstall the printer software from the root level on the PC and install the full feature printer software.

 

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

 

Update the full feature printer software using this link. Click Here

 

Also, if you still have issues you can try installing windows, built-in drivers.

 

Refer this article to know more information about installing windows, built-in drivers. Click Here

 

Please let me know the outcome!
Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.