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    Fix Windows 10 Update Issues

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Message 1 of 3
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"Filter failed" error while trying to print

HP Recommended
HP Deskjet 2130
Mac OS X 10.11 El Capitan

Hi. I have a problem with my printer. I have downloaded Easy Start for my mac and installed drivers with it. Now when I'm trying to print something I am always getting the error "Filter failed", sometimes it is a little bit different but it always says about "filter". Scanning works perfectly. I have already tried everything, I've been googling the error for about 3 hours and nothing works. Please help me

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Message 2 of 3
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Spoiler
I think it may help - this is the description of the problem:

Dyld Error Message:
Symbol not found: _cupsRasterOpen
Referenced from: /Library/Printers/hp/cups/Inkjet9.driver/Contents/MacOS/Inkjet9
Expected in: /usr/lib/libcups.2.dylib


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HP Support Agent
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Message 3 of 3
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@mark333

 

I reviewed your post and I understand that you are getting a filter failed error on the Mac computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. Go to https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip, and then click Download.

  2. After the software downloads, open HP Easy Start.

  3. Click File, and then select Uninstall HP Software... from the menu.

    Figure : Select Uninstall HP Software...

    Select Uninstall HP Software...
  4. Read any warnings that display, and then click Continue.

  5. When prompted, type your administrator user name and password.

  6. HP Uninstaller removes all HP printer software previously installed.

  7. If you are reinstalling the HP printer software, click Set Up New Device, and then follow the instructions to install the printer with HP EasyStart.

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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