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HP OfficeJet Pro 6978 All-in-One Printer
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Running Mac OS 15.4.1. I keep getting the "Filter" Failed message when trying to print. What's the solution?

1 REPLY 1
HP Recommended

@Rodine, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Update Printer Drivers: Make sure your printer drivers are up-to-date. Visit the HP support website to download the latest drivers for your printer model.

Reset Printing System: This often resolves driver-related conflicts.

  • Open System Preferences on your Mac.
  • Click on Printers & Scanners.
  • Right-click (or Ctrl + click) on the printer list and select Reset Printing System.
  • Re-add your printer after the reset.

Reinstall Printer Software: Uninstall the printer software, then reinstall it from the HP official site or use the HP Easy Start tool for installation.

Check for Software Updates: Ensure your macOS and all applications are updated to the latest version. Sometimes software updates fix compatibility issues.

Manually Add Printer: Sometimes macOS needs the printer added manually via IP or using generic drivers. This might bypass some driver issues causing the "Filter" Failed error.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.