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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Microsoft Windows 11

Hello, I have been trying to download the HP Smart app to install a new printer. Unfortunately, the button to get the app is absent.

I have updated the PC to the latest version of Windows 11, checked that the time and region are correct, cleared the store app cache, reset the store app, signed out and in, restarted my PC and done some kind of optimizing download thing, for which I restarted the PC and now don't know where to find anymore.

I checked if the button appeared after each step, but nothing worked so far. 
I am not using a VPN, the computer is connected to a personal hotspot from an iPhone which has worked for all the other downloads.

The "get it" button is there for other apps like WhatsApp and Telegram, but not HP Smart.

Thanks for any suggestions.

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