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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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02-04-2023 09:54 AM
I see on my computer/desktop an icon leading to HP Scan app. What is that app for?
Do I need it, as I have no problem scanning using HP Smart?
When I click on HP Scan icon, I get message "Imaging device not found".
Solved! Go to Solution.
02-07-2023 10:04 AM
Hi @ZPENVY5530,
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.
- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?
- Snapshot of the issue.
Take care and have a great day ahead.
02-11-2023 12:04 PM
Model of the printer is HP Envy 6055e.
OS - Windows 10 Professional
Connection to the printer - wireless.
However, you are focusing on something that is irrelevant to my question.
The question is what is the difference between apps HP Scan and HP Smart?
If I am using HP Smart, do I need HP Scan on my computer?
Thank you.
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