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‎12-16-2019 02:23 PM

HP Recommended
Product: HP OfficeJet Pro 8020
Operating System: Microsoft Windows 10 (64-bit)

So I bought a HP OfficeJet Pro 8020, and installed the drivers, set it all up, and now the printer screen has been stuck on "The HP Software is setting up your printer" for over an hour now. 

Is this normal? Should I restart the set up?
I don't wanna turn it off and mess it up somehow.

54 people had the same question
13 REPLIES 13

‎12-19-2019 03:50 AM

HP Recommended

Hi @DakotaK94

 

Welcome to the HP Support Community. I'd be happy to assist you with the printer setup. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps -  HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎01-28-2020 04:27 PM

HP Recommended

I have same problem - resetting the printer did not work.

 

1 person found this reply helpful
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‎01-28-2020 04:50 PM

HP Recommended

Nevermind.  I just did a manual setup and it's all good.

1 person found this reply helpful
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‎02-16-2020 09:37 PM

HP Recommended

Clearly, this seems to be an issue with your software. 

Resetting the brand new printer setup in NOT a good solution.  Step up your game, HP!

 

5 people found this reply helpful
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‎02-25-2020 07:16 AM

HP Recommended

I have an Officejet pro 9013 and cannot use it as the printer displays " The HP software is setting up your printer...."  I have tried removing the cartridges and leaving the printer off for 10 minutes. I have also upgraded the firmware. When I try to use the printer, windows 10 report "No printer drivers installed, would you like to install them". Please help.

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‎02-25-2020 07:17 AM

HP Recommended

How did you do a manual setup?

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‎03-14-2020 02:17 PM

HP Recommended

I'm also stuck in the same message and have applied all suggestions on these messages. please advise..

 

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‎03-28-2020 05:28 AM

HP Recommended

When this message shows on your printer, press on the question mark on the printer. The printer will then ask if you want to do a manual setup. Press on yes and continue. It will ask you some questions and should complete setup

1 person found this reply helpful
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‎03-31-2020 06:08 AM

HP Recommended

This is the message on the printer for the last hour. What is happening?

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