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‎11-12-2021 03:02 PM - edited ‎11-12-2021 03:07 PM

HP Recommended
Product: HP DeskJet Plus Ink Advantage 6475
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

In the HP Smart Advanced Settings , which takes you to the embedded web server,  most of the functionality requires you to login with the pin supplied inside the printer, and on the printout.
I'm getting an "Incorrect Pin" error even though I am definitely entering the correct pin,  not the WPS pin.

Thanks

madmak_0-1636754862468.png

 

 

 

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2021 04:40 AM

HP Recommended

Ok, I manged to fix it myself.

Did a "factory restore" using the method in the manual (open printer and hold down power and wifi buttons at the back for 3 seconds).
Went through the setup process again (using HP Smart on my phone).
And now the problem is gone.
I have no idea why I hit the problem after the first setup, I can only assume that there is a bug in the firmware.

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎11-15-2021 04:40 AM

HP Recommended

Ok, I manged to fix it myself.

Did a "factory restore" using the method in the manual (open printer and hold down power and wifi buttons at the back for 3 seconds).
Went through the setup process again (using HP Smart on my phone).
And now the problem is gone.
I have no idea why I hit the problem after the first setup, I can only assume that there is a bug in the firmware.

1 person found this reply helpful
Was this reply helpful? Yes No
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