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‎02-12-2025 01:33 AM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I changed the cartridges in my printer using ink from HP. I have them on subscription and had nothing wrong happen in the past. I download the latest drivers and firmware, and now HP Smart says "Printer Setup Incomplete". I have removed the cord, factory reset, uninstalled/reinstalled, shut down and and boot up, reset the router, etc., over and over again. Please help.

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2 REPLIES 2

‎02-12-2025 01:39 AM

HP Recommended

Hi @unhappyrr06 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=RhifQv3u0rM&ab_channel=TechnologyTips

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif.,.,.

.
@ferRX / I am a volunteer posting answers on my own time.
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‎02-12-2025 03:42 PM

HP Recommended

This did not work nor was this the correct model. I called the 1-800 number and was told that it was a known issue, and that it will resolve in one to two days. 

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