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‎02-20-2019 05:40 AM

HP Recommended
Product: Hp Probook 6570b
Operating System: Microsoft Windows 7 (64-bit)
Please, I need "SMC.bin" file because i want to reset bios password, here's my laptop's UUID: 830B787765B4E311B6111368B90080C7
Thanks.
1 person had the same question
2 REPLIES 2

‎02-20-2019 05:53 AM

HP Recommended

Welcome to the HP Support Community  @Medd 

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

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‎12-23-2019 06:06 AM

HP Recommended

ust so everyone knows I have just put the phone down from HP UK support , and have been told they will no longer offer this service.

This makes the laptop useless What is going on?

 

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