"Save Print Output As"

[Skycloud3]

The printer was working fine until now.

Now when I click print, a window pops up on the computer screen requesting a file name.  I don't know what to type there.

I have already tried disconnecting the power to the printer and the router and reconnecting them . . . I received the same pop- up request.

What should I do?

Thank you.

[asmita6658 · Accepted solution]

Hi @Skycloud3

Welcome to the HP Support Community. 

Try these steps to set printer as default - 

1. In the search box, type and open Control Panel.
2. Click on View by: and select Large icons.
3. Open Devices and printers.
4. Right click on your printer and select Set a default printer.

If the issue still persists, try these steps - 

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

Step 2 Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Skycloud3]

Hi Asmita6658,

Step 1 did not solve the problem; however, uninstalling and reinstalling the driver software as instructed in Step 2 did work.

Thank you!

Skycloud3

[asmita6658]

@Skycloud3

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!