cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Fitafter50_com
New member
1 0 0 0
Message 1 of 2
382
Flag Post

"Supply Memory Error" After Firmware Update

HP Recommended
HP Laserjet MFP M281CDW
macOS 10.14 Mojave

Hello - I have an HP Laserjet MFP M281CDW that worked perfectly until July 9, when it auto-updated it's firmware to the latest version:

20200612 38.6 MB Jul 9, 2020

After the firmware update, I have a "Supply Memory Error" on all ink cartridges (we almost never print in color).

Designed obsolescence? HA!

How do we revert to the previous firmware version, so we can get the error to go away?

David

*BLEEP*

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,176 10,149 712 809
Message 2 of 2
Flag Post
HP Recommended

Hi @Fitafter50_com,

 

I'd like to help.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Remove and then reinstall the imaging drum.

 

Refer to - 10.xx and Supplies Messages

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation