"printer is not installed"

[circe801]

needed to use the printer, which i have not used in months.  plugged it in and all was fine--until i printed.  there was a blank vertical line in my output.

tried unplugging, replugging and letting it reset as directed in help.

didn't work.  decided to do a 'troubleshooting'--uninstalled device, drivers and software.

reinstalled device, downloaded and installed drivers and software.

now, when i try to do a wireless job, i get:

have followed above instructions.  wifi is verified.  everything is installed that needs to be installed. 

i still get the above EVERY.  TIME. 

very frustrated.  seems i have problems with every HP product i own--and HP is all i own.

anyone have any suggestions?  i believe in my frustration, i may have overlooked something, perhaps.

thank you for any and all assistance!

[Raj1788]

@circe801

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

I see that you are getting an error while printing from the computer, need not worry I'll be glad to assist you with this!

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

How is the printer connected? (Wireless or USB)

Try printing from a different application and check how it goes.

If the copy is working fine, follow the below solution.

Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

1. Make sure your printer is turned on and connected to the computer.

2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

3. On the Welcome screen, click Start to view a list of available printers.

4. Select your printer in the list, and then click Next.

   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.
    

   
    

5. Click either Fix Printing or Fix Scanning.

   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.
    

   
    

6. Review the list of test results, and then resolve any issues found.

   • If you see a checkmark, the printer passed the test.

   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

   • If you see an exclamation point, the test failed and required user action, but the step was skipped.

   • If you see an X, follow the on-screen instructions to resolve the issue.
      

   

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri... to download and install the HP OfficeJet 3830 series Full Feature Software and Drivers.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[circe801]

thank you, Raj1788, for your quick and very informative reply.

in the interim, however, i was able to solve the issue, by doing something not suggested in your solution--which was the combination of uninstalling the device, uninstalling all of the software and drivers, restarting and then reinstalling  the software.

BTW, i had used the print and scan doctor--which told me that the driver was not recognized.

so, installed computer which was claimed to not be installed and installed driver not recognized.

realized that the only thing i had not done was restart after uninstall--which i should have known needed done, as i always have done in similar situations.

and, thankfully, this was not all in vain--the reason i initially had this issue--the blank vertical line--resolved with the resolution of the installation issue.

hopefully, none of my HP devices will be able to stump me any more...

thanks again, and i truly hope others who have the issue i did will find your solution and it will solve their problems.

[Raj1788]

@circe801

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)