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‎08-02-2025 06:51 AM

HP Recommended
Operating System: macOS 10.13 High Sierra

need region change on my Photosmart 5520 as the original US 564 cartridges are empty and need to be replaced by 364 ones while I am situated in EU (Netherlands). Please provide support to make this happen.

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1 REPLY 1

‎08-04-2025 02:27 PM

HP Recommended

@wimu1, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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