regionalisation reset

[JJMaxa]

Hi, 

I have moved from the Uk in recent months. I walked with my printer (being a student and wanted a printer for home). As a result, i had to change from 302 (uk ink) to 63 ink. However, the printer says that the ink is compatible despite the research i did before purchasing. I have found out that the reason is that my Printer is registered in the Uk and needs a regional reset. I need to know what to do. I have tried contacting Hp via phone with no avail. I knw what to do , but i cannot get it done because i am not able to contact HP support without no results. 

Jevohn Martin 

[TEJ1602]

@JJMaxa, Welcome to HP Support Community!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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