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‎07-13-2019 12:53 PM - last edited on ‎07-15-2019 01:30 PM by Retired

HP Recommended
Operating System: Unknown

Hi Raj

I'm having the same problem with a HP Deskjet 3050A all-in-one j611 printer, which is out of warranty.

The original cartridges were #122 and were I'm now there are only #301xl cartridges. I send I message as instructed and had no reply so far.

Can you help please?

Regards

 

1 person had the same question
1 REPLY 1

‎07-16-2019 09:17 AM

HP Recommended

@LM_cv, Welcome to the HP Support Community!

 

In which country did you purchase the printer?

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

 

Keep me posted. 

Cheers 🙂 

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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