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‎05-17-2025 11:29 PM - last edited on ‎05-19-2025 07:35 AM by Moderator

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

Hello, I need help with a regional reset for my HP OfficeJet 3830 printer. I recently moved from the USA to Israel, and I have HP 302 cartridges (F6V17AE) that are showing an "incompatible cartridge" error.

Here are my printer details:

  • Model: HP OfficeJet 3830 All-in-One (K7V40A)
  • (edited)
  • Firmware Version: SPP5FN2223AR
  • Previous Region: USA
  • New Region: Israel

Could you please assist me with a regionalization reset so I can use these cartridges in Israel?

Thank you!

Category:
1 REPLY 1

‎05-20-2025 04:40 AM

HP Recommended

@katzim5105, Welcome to the HP Support. 

  

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select “Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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