registering new printer

[mstepuch]

I can't register my Hp Deskjet 2852e printer. 

[Kuroi_Kenshi]

Hi @mstepuch,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Use the HP Smart app

1. Open the HP Smart app, and then create an account or sign in. If you do not have the app, download it from 123.hp.com or your app store.
2. Follow the prompts to set up the printer.
3. If a message displays that HP Smart is unable to register the printer, click Try again.
4. If you are still unable to claim the printer, click the printer image, and then click Forget your printer.
5. Close HP Smart, and then restart your device.

Use HP Easy Start

1. Go to 123.hp.com and download HP Easy Start.
2. Follow the prompts to set up the printer.
3. If a message displays that HP Easy Start is unable to register the printer, exit the setup, and then click Try again.

Restore Printer Factory Defaults

Refer to the steps on this link to restore factory defaults.

Kindly refer to this link to update your printer firmware.

Set Up and Claim Your Printer Again

1. Disconnect any USB cables from the printer.
2. Go to 123.hp.com and download the recommended print driver.
3. Follow the instructions to set up and claim your printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,